Customer Returns

DO YOU OFFER A GUARANTEE?

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All Thoughtful Impressions items (except engraved items) carry a 90 day money back satisfaction-guarantee. We can't offer this guarantee on engraved items because we're unable to resell an engraved product. However, we try our best to work with customers to find a good solution to meet their needs. Of course, any defect in the product or engraving reported within the first 90 days will be replaced at no charge on both engraved and non-engraved items. To return an item, please contact us to obtain a return authorization number. Next please wrap the item well (to avoid scratching) and ship with insurance for the amount of your original purchase in a padded bag. Please include the packing slip or a sheet of paper with your name, address and phone number on it. General Issues: Even if an item is out of warranty, PLEASE contact us with any issues you experience. We care about you and your experience with Thoughtful Impressions. We will try our best to ensure your experience is a positive one.